BBB Serving the South Plains of WestTexas
3333 66th Street Lubbock,TX 79413
806.763.0459 southplains.bbb.org firstname.lastname@example.org
Customers Say J & J ROOFING Misses the Mark
The Better Business Bureau of the South Plains is warning consumers about a roofer whose poor work habits have become a nightmare for several Lubbock area homeowners.
J & J ROOFING has amassed half a dozen complaints from local homeowners in the past several months. Some complainants have told the BBB that Joe Landin, J & J’s owner had started work as promised, but after a day or two of work, he did not return to complete the job. “I gave him $42,000 to replace my roof and fix a fence,” writes one unlucky customer, “and after one day of him working on the roof, the wind blew the shingles off.” The customer says that after promising to return to make good on the work, Mr. Landin never showed.
In other cases, Mr. Landin has failed to respond to requests for him to honor the terms of a 5-year warranty or has accepted up-front cash for work, then disappeared without performing services. Mr. Landin has not responded to complaints filed through the BBB; the Bureau has learned that one complainant received a summary judgment against the company, but that’s not necessarily a happy ending for the customer. “A summary judgment means that a court has agreed with the complainant and that the court has ordered that a specific amount be paid to relieve the damages,” notes BBB President Greg Linder, “but that doesn’t put the money in that person’s pocket or fix the roof.” Pursuing a company for such damages is notoriously difficult, and company owners who have proven difficult to reach to complete a job prove even more elusive when cash is owed. “A simple home improvement project shouldn’t lead customers to small claims court,and for this man to have taken money for work that he apparently had no plans of doing is just plain wrong. Any business might get backlogged from time to time, but we’re not talking about missing a start date or deadline in this case. This is a situation in which the cash was taken and nothing of value was provided and no attempt to refund the money has been made.”
“When there are so many qualified and ethical roofers and contractors in our area, it’s especially annoying to see someone come along who is unwilling or unable to play by the rules,” Linder says. “We’re still gathering complaints from people who thought they had resolved a problem with their homes, but walked into a bad situation and bigger trouble.”
The BBB reminds homeowners to avoid paying cash up front for home improvement projects, to carefully research any contractor before agreeing to a project, and to know the reputation of the business before signing the deal. Consumers can check out the BBB’ s reports on local and national companies by visiting www.bbb.org.